Terms & Conditions

Effective Date: 14/3/2025

1. Introduction
Welcome to Chat Works powered by Blue Banana Software. By using our WhatsApp Business services for messaging, campaigns, and customer engagement, you agree to comply with these Terms & Conditions. These terms govern your use of our WhatsApp Business solutions and ensure compliance with WhatsApp’s policies and legal requirements.

2. Use of WhatsApp Business Services

• Our WhatsApp Business services are intended for lawful business communication, customer support, and marketing campaigns in compliance with applicable laws.
• Users must not send spam, misleading, or unauthorized messages.
• The service must not be used for illegal, abusive, or fraudulent activities.

3. Data Collection & Privacy

• We collect and store customer data in accordance with our Privacy Policy.
• Messages sent via WhatsApp may be logged for compliance and service improvement.
• Users must obtain proper consent before sending promotional messages to recipients.

4. Compliance with WhatsApp Policies

• All messages and campaigns must adhere to WhatsApp Business Policy.
• Businesses must provide an opt-out option for users who do not wish to receive messages.
• Any violation of WhatsApp’s policies may result in the suspension or termination of services.
• WhatsApp messaging guidelines.

5. Message Content & Restrictions

• Prohibited content includes but is not limited to:
  • Hate speech, violence, or discrimination.
  • Misleading, false, or fraudulent claims.
  • Unsolicited bulk messaging or spam.
  • Any illegal or unethical content as per local and international laws.

6. Service Availability & Limitations

• We strive to maintain a high uptime for our WhatsApp Business services, but we do not guarantee uninterrupted service.
• WhatsApp itself may impose limitations or restrictions beyond our control.
• Users acknowledge that message delivery depends on WhatsApp’s infrastructure and recipient availability.

7. Liability & Indemnification

• u is not responsible for any misuse of the WhatsApp Business service by users.
• Users agree to indemnify and hold us harmless against any claims, damages, or liabilities arising from the improper use of the service.
• We are not liable for any loss of business, revenue, or data due to service downtime or WhatsApp’s enforcement actions.

8. Termination & Suspension

• We reserve the right to suspend or terminate access to WhatsApp Business services if:
  • Users violate these terms or WhatsApp’s policies.
  • Illegal or harmful activities are detected.
  • Payment for services is not made (if applicable).

9. Changes to Terms
We may update these Terms & Conditions from time to time. Continued use of the service after updates constitutes acceptance of the new terms.

10. Contact Us
For any questions regarding these terms, contact us at:
Email: chatworks@bluebanana.tech
Website: https://bluebanana.tech